Our support system is powered by Help Scout. It works like email on your end. On our end, it’s a full-blown ticketing system with features that help us provide better support. One of the latest features Help Scout has added is Satisfaction Ratings. What you see above is a summary of the Happiness Report for December that Help Scout generated from support satisfaction ratings provided by our customers.
Please notice at the bottom of each reply you receive from us that there is a place to rate our response as Great, Okay or Not Good. You can also provide written feedback on how we did.