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— Ivaylo Zhelev What They Say


If something is not working as expected, try these common solutions. If none of these shed light on the issue, please contact us with your troubleshooting results.

  1. Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates when your license key is active. Also check for a new version in Specific Themes (go to your theme then Changelog) in case your updates are not working.
  2. Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
  3. Switch to the default theme (such as Twenty Thirteen) then try to do what was not working. If the problem remains, it is a general WordPress or hosting issue. If it happens only while using our theme, please let us know.
  4. Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).
  5. Check Tools > Site Health for any problems affecting WordPress. Work with your hosting provider to resolve any underlying problems that could create the issue you are experiencing.
  6. Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme. If you have placed CSS code in Appearance > Customize > Additional CSS, temporarily remove it.

See Common Questions for other possible solutions.