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Why isn’t the responsive design adapting to my mobile device?

Our themes all have responsive designs which means their layouts adapt to mobile screen sizes. Here are some reasons the mobile-friendly design is not working.

  • If you are using the Jetpack plugin, make sure the Mobile Theme module is disabled. This feature prevents our theme from doing what it is designed to do on mobile devices.
  • Scroll to the bottom and click View Mobile Site. If “View Full Site” was clicked earlier, that is why the mobile version is not working (the decision is remembered).
  • Try each of the Troubleshooting steps. Any of these can cause the responsive design not to work.